Privacy Policy

Effective Date: 13th October 2023

One of our main priorities is the privacy of our visitors. We work diligently in order to comply with the Data Protection Act 1998 and the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679). Looking after the personal data you share with us is a hugely important part of this and we want you to be confident that your data is safe and secure and understand how we use it to offer you a better and more personalised shopping experience. 

This Privacy Policy applies to the online services provided by ClickASave (“we," "us," or "our") for consumers in the United Kingdom and is designed to outline how we collect, use, and protect your personal information. By accessing or using our website, you acknowledge and agree to the practices described in this Privacy Policy. 

1. Information We Collect

We collect various types of information, including:

o   Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide to us.

o   Payment Information: When you make a purchase, we collect payment information, such as credit card details, to process your transactions.

o   Usage Information: We automatically collect data about your interactions with our website, including your IP address, browser type, device information, and browsing patterns.

o   Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about your browsing and usage patterns. For more details, please refer to our Cookie Policy.

o   Location Data: We may collect location data when you use our mobile application or website with your consent.

2. How We Use Your Information

We use your information for the following purposes:

o   Providing Services: To provide, personalise, and optimise our services, including processing orders and responding to inquiries.

o   Marketing: To send you marketing communications, offers, and updates. You can opt out of these communications at any time.

o   Analytics: To analyse website usage and improve our services, including understanding user preferences and trends.

o   Legal Compliance: To fulfil our legal obligations and protect our rights, privacy, safety, or property.

3. Sharing Your Information

We may share your information with the following parties:

o   Third-Party Service Providers: We may engage third-party service providers to assist us in various aspects of our business, including payment processing, shipping, and marketing. These providers are required to protect your information and only use it for the purposes we specify.

o   Legal Compliance: We may share your information to comply with legal obligations or to protect our rights, privacy, safety, or property.

4. Your Rights

As a user, you have specific rights regarding your personal information:

o   Access and Rectification: You have the right to access, correct, or request the deletion of your personal information. Contact us to exercise these rights.

o   Marketing Preferences: You can opt out of receiving marketing communications by following the instructions in our communications. 

o   Cookies: You can manage your cookie preferences through your browser settings or our Cookie Preferences tool.

5. Security

We implement reasonable security measures to safeguard your personal information from unauthorised access or disclosure.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by applicable laws and regulations.

7. Google Analytics

Our website uses "Google Analytics," a service from Google Inc. that helps us track and analyse how many people visit our site and how they use it. This helps us figure out which pages and products are the most popular. Information, including your IP address, is sent to Google's servers. Google uses this data to evaluate our website, create reports on its activity, and offer other internet-related services. Google may share this data with others in certain situations, like when required by law or to protect people or property. Google doesn't link your IP address with other information it has. For more details, you can check Google's privacy policies at www.google.co.uk/policies/privacy.

8. Microsoft Clarity

Our website uses "Microsoft Clarity," a service from Microsoft that uses cookies to track how users interact with our site. It helps us improve our website performance by showing things like session replays and heatmaps. Microsoft may collect Personal Data from visitors and use it for various purposes, including improving their products and services and creating user profiles for advertising. Microsoft Clarity complies with GDPR and is secure. You can learn more about how Microsoft uses your information by visiting https://privacy.microsoft.com/en-us/privacystatement.

9. Transactions

All online transactions on our site go through SagePay or PayPal. This ensures that all transaction information is encrypted using strong security certificates, and no sensitive cardholder information is exposed. Messages from Sage Pay or PayPal to our servers are protected to prevent tampering. We don't store credit or debit card details, so your personal and financial data is safe.

10. GDPR Data Protection Rights

We want you to be aware of your data protection rights:

o   You can request access to your personal data, but we might charge a small fee.

o   If you believe information is inaccurate or incomplete, you can ask us to correct it.

o   Under certain conditions, you can ask us to erase your personal data or restrict its processing.

o   You can object to our processing of your personal data in certain situations.

o   Under certain conditions, you can request us to transfer your data to another organisation or directly to you.

o   You can access and manage your personal data in your 'My Account' section on our website.

o   If you want a copy of your data or wish to have it deleted, contact us at info@clickasave.com. We'll respond to your request within a month.

11. Children's Information

We prioritise children's online safety and don't knowingly collect personal information from children under 18. If you think your child has provided personal information on our website, please contact us, and we'll promptly remove it from our records.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to remain in compliance with the latest UK data protection regulations. We will notify you of any significant changes on our website and request your consent if necessary.

13. Contact Us

For inquiries or concerns about our Privacy Policy or your personal information, please contact us at: info@clickasave.com

14. Complaints

If you believe we have not adhered to data protection regulations, you can file a complaint with the Information Commissioner's Office (ICO).